Refund policy

Service Cancellation and Refund Policy

FBL AI Solutions provides customized AI setup, automation, consulting, and ongoing support services. Because our services involve planning, configuration, and work performed specifically for each client, they cannot be returned like physical products.

Consultations and Assessments

A scheduled consultation or AI Business Assessment may be canceled or rescheduled by contacting us at least 24 hours before the appointment. Cancellations made with less than 24 hours’ notice may not qualify for a refund.

Project Deposits and Setup Fees

Deposits and setup fees become non-refundable once work has begun. This includes discovery, planning, research, software configuration, account setup, workflow development, or other services performed for the client.

If a project is canceled before work begins, any refund will be reviewed on a case-by-case basis.

Completed Services

Payments for services that have already been completed or delivered are non-refundable. If you believe that a service was not provided as agreed, please contact us so we can review the matter and work toward a reasonable resolution.

Monthly Support Plans

Monthly support plans may be canceled before the next billing date to prevent future charges. Cancellation does not provide a refund for the current billing period or for services already provided.

Third-Party Costs

Charges paid to third-party platforms, software providers, telecommunications companies, advertising services, or other outside vendors are subject to those companies’ policies and are generally non-refundable by FBL AI Solutions.

Refund Requests

Approved refunds will be returned to the original payment method. Processing times may vary depending on the bank or payment provider.

To request a cancellation, discuss a service concern, or ask about a possible refund, please contact FBL AI Solutions through the Contact Information page on our website.